Privacy Policy

At Peace of Mind Elder Services, we prioritize the privacy and security of all personal information collected through our online platform and service interactions. This policy outlines how we collect, use, and protect your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We gather information to provide and improve our services, including:

• Personal Identification Information: such as names, addresses, contact numbers, and date of birth required for service provision and communication.
• Health and Care Information: details relevant to home care, mobility aid support, healthcare navigation, and other specialized services you request.
• Financial Information: necessary for handling workshop registrations and billing related to financial literacy programs or respite care coordination.
• Usage Data: information on how you interact with our online platform to enhance user experience and technical performance.

How We Use Your Information

Your personal data is used solely for the following purposes:

• Delivering and coordinating home care assistance, transportation, engagement programs, and other elder support services.
• Managing service appointments, billing, and communications.
• Complying with legal obligations and safeguarding client welfare.
• Improving our services and website functionality.
• Sending relevant notifications related to service updates, scheduling, and events.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• With your explicit consent where applicable.
• To fulfill contractual obligations related to the services we provide.
• To comply with legal and regulatory requirements.
• Where processing is necessary for legitimate interests, such as service improvement and fraud prevention, balanced against your rights and freedoms.

Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Your information may be shared with trusted service providers or partners strictly for the purpose of delivering and improving our elder services, under confidentiality agreements and strict data protection compliance.

Data Retention

We retain personal information only as long as necessary for service provision, legal compliance, or legitimate business purposes. When no longer needed, data is securely deleted or anonymized.

Your Rights

You have several rights regarding your personal data, which you can exercise by contacting us at our address below. These include:

• The right to access and receive a copy of your data.
• The right to request correction of inaccurate or incomplete information.
• The right to request erasure of personal data when no longer necessary.
• The right to restrict or object to processing where applicable.
• The right to data portability.
• The right to withdraw consent at any time without affecting the lawfulness of prior processing.
• The right to lodge a complaint with a data protection authority.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite these measures, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Where personal data is transferred outside Singapore, we ensure that adequate protection measures are in place to comply with data protection laws.

Children’s Privacy

Our services are intended for adults and seniors. We do not knowingly collect personal information from children under 18 through our online platform.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in law, technology, or our services. Updates will be posted on this page with the revised date.

Contact Us

If you have any questions or concerns regarding your privacy or this policy, you can reach us at: